General conditions of use
1. Introduction
Welcome to the Samurai Football website, located at https://samurai-football.com . By accessing this website and using our services, you unreservedly accept these General Terms of Use (GTU). These conditions are intended to govern the use of our site, the services we offer, as well as the transactions carried out on our platform.
2. Use of the site
The website https://samurai-football.com is accessible to anyone with Internet access. The user agrees to use the website responsibly, in accordance with applicable laws and these Terms and Conditions. Any attempt at fraud, misuse, or illicit use of our services may result in legal action and immediate suspension of access to the website.
3. Delivery Policy
a. Shipping and order tracking
We offer free worldwide shipping on all orders placed on our site, except for Mystery Boxes and manga t-shirts.
Once your purchase is confirmed, a tracking link will be emailed to you within 2-3 business days. Delivery times are generally estimated between 7-14 business days , but may vary depending on carrier conditions.
You can track your order at any time on our dedicated page . We work with various carriers, such as La Poste (Colissimo), Chronopost, Colis Privé, ColiColi, DHL, DPD and FedEx, as well as national postal services (Australia Post, Canada Post, USPS, Royal Mail, etc.).
In accordance with the law, you have a 14-day right of withdrawal from the date of receipt of your package . Any refund request must comply with the conditions indicated in our refund policy .
For any questions regarding delivery, you can contact us at the following address: contact@samurai-football.com , or via our contact form.
b. Delivery Guarantee
If you have not received your package after 30 working days, and it is not confirmed as "delivered" by the carrier, we undertake to reship your order at no additional cost , unless you explicitly prefer a refund.
Please note that Samurai Football cannot be held responsible for non-delivery due to an incorrect or incomplete address . We recommend that you carefully check your delivery information when ordering. No claims will be accepted if the address provided is incorrect or incomplete.
c. Customs fees
It is rare, but possible, that customs fees or import taxes may be required in some countries. These possible fees remain the responsibility of the buyer and are not included in our delivery rates .
- Package Refusal : If you decide not to pay these fees and refuse the package, it will be returned to us. Upon receipt, we will issue a full refund for your order.
- Fees paid by the buyer : If you pay customs fees, you can contact us to request a goodwill gesture. In accordance with our policy, we will then offer you a voucher equivalent to the amount paid for customs fees, which can be used on a future order (up to a maximum of €30).
We advise you to check with your country's customs authorities to find out the regulations in force before finalizing your order.
d. Commercial policy in case of delay
- 14 working day delivery period : If your package is not delivered after 14 working days, we will offer you a €7 credit to use on a future order.
- 30 working days : After 30 working days, we offer you the choice of a full refund or reshipping your order at no additional cost.
For any information requests or complaints, please do not hesitate to contact us by email at contact@samurai-football.com . We are at your disposal to provide you with all the necessary assistance.
4. Refund Policy
a. Right of withdrawal
In accordance with European legislation, you have the possibility to return any non-personalized product within 14 days of receiving your order . To initiate a return, fill out our contact form .
In order for your request to be processed, it is imperative that the returned product is in new condition, with its original labels intact. You will be able to choose between an exchange or a refund, made to the payment method used at the time of purchase. Please note that return costs are the responsibility of the buyer , except in the case of an error on our part or a product defect.
b. Custom jerseys
In accordance with the 3rd paragraph of Article L221-28 of the French Consumer Code , in force in the European Union, the right of withdrawal does not apply to personalized products . Consequently, flocked jerseys cannot be exchanged or refunded.
In case of error or omission in the customization requested by the customer, Samurai Football cannot be held responsible, and the product will not be refundable . We recommend carefully checking the details of your order before confirming it. You can request the modification of your customization at any time by filling out our contact form , as long as your order has not yet been processed.
c. Ethical commitment in the customization of jerseys
We place great importance on jersey customization while adhering to strict ethical standards. Therefore, we reserve the right to refuse the printing of inappropriate names or messages. In such a case, we will either offer to cancel the order and refund the customer, or ship the product without customization and refund the customization fee.
5. Privacy Policy
Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy. We will not sell, trade, or otherwise transfer your personal information to third parties unless necessary to process your orders or as required by law.
For more information on the protection of your data, please consult our dedicated Privacy Policy page.
6. Intellectual Property
All elements of the site https://samurai-football.com , whether visual or audio, are protected by intellectual property laws. Any unauthorized reproduction or use of these elements is strictly prohibited.
The jerseys offered on our site are inspired artistic creations, with no affiliation or agreement with existing commercial brands. They are supplied without any brand logos. In the event of a logistical error beyond our control resulting in the accidental presence of a brand logo, you have your statutory right of withdrawal of 14 days to request a return or a full refund, without having to justify your decision. We are committed to handling all requests quickly and transparently.
7. Modification of the T&Cs
Samurai Football reserves the right to modify these Terms of Use at any time. Users will be notified of any changes via a notification on the website. Continued use of the website after the publication of changes constitutes acceptance of the new Terms of Use.
8. Applicable law and jurisdiction
These T&Cs are governed by French and European law. In the event of a dispute, and after attempting to resolve the conflict amicably, only the French courts will have jurisdiction to rule.