Delivery policy

a. Shipping and order tracking

We offer free worldwide shipping on all orders placed on our site, except for Mystery Boxes and manga t-shirts.

Once your purchase is confirmed, a tracking link will be sent to you by email within 2 to 3 business days. Delivery times are generally estimated between 7 and 14 business days , but may vary depending on carrier conditions.

You can track your order at any time on our dedicated page . We work with different carriers, such as La Poste (Colissimo), Chronopost, Colis Privé, ColiColi, DHL, DPD and FedEx, as well as national postal services (Australia Post, Canada Post, USPS, Royal Mail, etc.).

In accordance with the law, you have a right of withdrawal of 14 days from the date of receipt of your package . Any refund request must comply with the conditions indicated in our refund policy .

For any questions regarding delivery, you can contact us at the following address: contact@samurai-football.com , or via our contact form.

b. Delivery guarantee

If you have not received your package after 30 working days, and it is not confirmed as "delivered" by the carrier, we undertake to reship your order at no additional cost , unless you explicitly prefer a refund.

Please note that Samurai Football cannot be held responsible for non-delivery due to an incorrect or incomplete address . We recommend that you carefully check your delivery information when ordering. No claims will be considered in the event that the address provided is incorrect or incomplete.

c. Customs fees

It is rare, but possible, that customs fees or import taxes may be required in certain countries. These possible fees remain the responsibility of the buyer and are not included in our delivery rates .

  • Package Refusal : If you decide not to pay these fees and refuse the package, it will be returned to us. Upon receipt, we will proceed to a full refund of your order.
  • Fees paid by the buyer : In the event that you pay customs fees, you can contact us to request a commercial gesture. In accordance with our policy, we will then offer you a voucher equivalent to the amount paid for customs fees, usable on a future order (up to a maximum of €30).

We advise you to check with your country's customs authorities to find out the regulations in force before finalizing your order.

d. Commercial policy in case of delay

  • 14 working day delivery period : If your package is not delivered after 14 working days, we will offer you a €7 credit to be used on a future order.
  • 30 working days period : Beyond 30 working days, we offer you the choice of a full refund or reshipping of your order at no additional cost.

For any request for information or complaint, do not hesitate to contact us by email at contact@samurai-football.com . We are at your disposal to provide you with all the necessary assistance.

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