Refund policy
1) Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, consumers generally have 14 days from receipt of the goods to exercise their right of withdrawal, without having to give any reason.
Where several items from the same order are delivered separately, the starting point of this period is determined in accordance with the applicable legal rules.
To exercise this right, customers can contact:
2) Return conditions and costs
After notifying their withdrawal, customers must send the products back within a maximum of 14 days, unless specific legally applicable terms apply.
The return address is sent by email after your request.
Customers are asked to include their order number so that their return can be identified and processed.
In the case of an ordinary withdrawal, the direct cost of returning the goods is borne by the customer.
Products may be examined and tried on to the extent necessary to establish their nature, characteristics and size.
Customers may be held liable for any loss in value resulting from handling beyond what is necessary for this examination, under the conditions provided for by law.
Returned products are inspected to check their condition and, where applicable, to determine any legally justified loss in value.
3) Refund after withdrawal
When a valid withdrawal is exercised, Samurai Football refunds the amounts due, including the standard delivery costs initially charged.
Any additional costs resulting from a more expensive delivery method expressly chosen by the customer are not necessarily refunded.
The refund is made without undue delay and no later than 14 days after notification of the withdrawal.
For sales of goods, Samurai Football may withhold the refund until the product has been received back.
The refund is made using the original payment method.
The time it takes for the refund to appear on the bank account then depends on the payment institution.
4) Personalized products and exclusions from the right of withdrawal
In accordance with Article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.
This exclusion may apply in particular to jerseys made or adapted at the customer's request with:
- a custom name;
- a custom number;
- a specific message;
- a specific inscription;
- an individual combination created according to their instructions.
The mere presence of standard printing, a catalog design or an inscription offered identically to all buyers is not necessarily enough to constitute personalization within the meaning of the law.
When a product falls under the legal exclusion from the right of withdrawal, the customer is informed before confirming the order.
5) Errors or omissions in personalization
Customers are responsible for the accuracy of the information they provide for a personalization.
When the order includes an individual inscription, the customer must carefully check:
- the spelling;
- the requested number;
- special characters;
- upper and lower case;
- any additional instructions.
As a rule, the elements are reproduced exactly as approved by the customer.
A typing error attributable to the customer does not automatically constitute a lack of conformity when the product exactly matches the contractual specifications.
When Samurai Football identifies an ambiguous or clearly incomplete personalization, customer service may ask for confirmation before production.
If the information remains insufficient to carry out the order correctly, the order may be put on hold and, where legally permitted, cancelled and refunded.
Change requests received after production has started cannot always be accommodated.