Shipping policy
At Samurai Football, we do everything we can to ensure careful packing, reliable tracking and delivery in the best possible conditions.
1) Delivery times
For destinations we usually serve, transit generally takes 7 to 14 business days after shipment. Some destinations may take longer, particularly countries in the Middle East and Eastern Europe and certain overseas territories.
Peak periods, customs checks, logistics disruptions, public holidays or transport incidents may cause delays. These events do not automatically release Samurai Football from its legal delivery obligations.
Goodwill gesture for late deliveries
For destinations covered by the standard 7 to 14 business day delivery time, if an order has not been delivered by the end of the fourteenth business day after shipment, Samurai Football may grant, on request, a €7 store credit to use on a future order.
This credit is optional and independent of the consumer's legal rights.
No store credit replaces the legal obligations relating to delivery, cancellation of the contract or refunds.
2) Delivery method and no signature
Samurai Football's standard shipments are delivered to the mailbox.
Unless the customer is expressly informed otherwise, a handwritten or electronic signature is not required in the standard delivery process.
The practical handover arrangements are determined by the carrier and the procedures applicable in the country concerned.
The tracking provided by the carrier is the operational reference used by Samurai Football to record the delivery steps.
When a parcel is declared delivered by the carrier, Samurai Football's tracking system records this status.
In accordance with the legal provisions on the transfer of risk, the risk of loss or damage passes to the consumer when they, or a third party designated by them, take physical possession of the goods.
3) Parcel shown as delivered but disputed
When a parcel appears as delivered in the carrier's tracking but the customer states that they have not received it, Samurai Football carries out a verification procedure.
This procedure may include:
- reviewing the tracking data;
- checking the registered address;
- examining the logistics dates and events;
- a verification request to the carrier;
- examining the available evidence, such as a drop-off photo, geolocation data, proof of delivery or any other relevant element;
- a request for details about the circumstances of the delivery.
Customers are invited to check usual drop-off spots, their mailbox, any authorized collection points and, where relevant, with neighbors or anyone who may have received the parcel.
These checks are intended to help process the claim and do not constitute an additional condition preventing the consumer from exercising their legal rights.
Samurai Football reviews the information provided by the carrier and by the customer.
Depending on the available evidence and the applicable rules, a reshipment, a refund or another appropriate solution may be offered.
Samurai Football may also decide to grant an exceptional goodwill gesture, independently of any legal obligation.
A goodwill gesture granted in a particular case does not constitute a commitment to apply the same measure systematically to future claims.
4) Incorrect, incomplete or unusable address
Customers must provide the information needed for the delivery to be carried out properly.
In particular, they must check:
- their first and last name;
- the street number and name;
- the postal code and city;
- the destination country;
- any essential additional details such as a building, floor, apartment or access code.
For international shipments, customers are asked to provide an address in Latin characters when the carrier or logistics system requires it to identify and process the destination correctly.
When the address entered is incomplete, ambiguous, incorrect or technically unusable, Samurai Football may temporarily suspend packing or shipment to ask for confirmation.
Customers can send a correction by replying directly to customer service messages.
If the necessary information is not provided and the order cannot be fulfilled, Samurai Football may cancel it and refund the amounts due in accordance with applicable law.
Once the parcel has been shipped, an address change cannot be guaranteed.
If an error attributable to the customer results in additional shipping or reshipment costs, these may be charged to the customer based on the costs actually incurred, subject to their legal rights.
No unjustified flat fee will be applied automatically.
5) Customs duties and local taxes
Samurai Football organizes its shipments to limit, where possible, additional formalities and costs on delivery.
However, some destinations may be subject to customs formalities, import duties or specific taxes.
Samurai Football undertakes to reimburse these costs up to 50% of the total order amount (request to be sent by email within 14 days of the delivery date).
Samurai Football recommends that customers check the origin of any messages about customs payments to avoid fraud attempts or carrier impersonation.